Company Privacy Policy

This Privacy Policy for personal data (hereinafter referred to as the "Privacy Policy") applies to all information that RentGo.ge (the owner of the website, hereinafter referred to as "We" or "RentGo.ge") may obtain about the User during the use of the RentGo.ge website, programs, and products provided by RentGo.ge.

1. Definition of Terms

1.1 In this Privacy Policy, the following terms are used:
1.1.1. "Website Administration of RentGo.ge" — authorized employees responsible for managing the RentGo.ge website and processing personal data. The website administration acts on behalf of RentGo.ge, sets the goals for processing personal data, determines the composition of processed data, and performs relevant actions with personal data.
1.1.2. "Personal Data" — any information related to an identified or identifiable natural person (subject of personal data).
1.1.3. "Processing of Personal Data" — any action or set of actions performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification, extraction, use, transfer, anonymization, blocking, deletion, destruction of personal data.
1.1.4. "Confidentiality of Personal Data" — a mandatory requirement for the Administrator and other individuals with access to personal data to maintain confidentiality and not to disclose them without the consent of the subject of personal data or another legal basis.
1.1.5. "User of the RentGo.ge Website" — an individual who has access to the RentGo.ge website via the Internet and utilizes its services.
1.1.6. "Cookies" — small pieces of data sent by a web server and stored on a user's computer. Each time a web client or browser requests a page from the website, Cookies are sent to the web server.
1.1.7. "IP Address" — a unique network address of a node in a computer network built on the IP protocol.

2. General Provisions.

2.1. The use of the RentGo.ge website by the User implies agreement with this Privacy Policy and the terms of processing the User's personal data.
2.2. In case of disagreement with the terms of the Privacy Policy, the User must cease using the RentGo.ge website.
2.3. This Privacy Policy applies only to the RentGo.ge website. RentGo.ge is not responsible for and does not control third-party websites that the User may access through links available on the RentGo.ge website.
2.4. The website administration does not verify the accuracy of the personal data provided by the User of the RentGo.ge website.

3. Subject of the Privacy Policy.

3.1. This Privacy Policy establishes the obligations of the RentGo.ge website administration regarding non-disclosure and ensuring the privacy protection of personal data provided by the User at the request of the website administration during registration on the RentGo.ge website or when making a reservation.
3.2. Personal data permitted for processing under this Privacy Policy is provided by the User by filling out the registration form on the RentGo.ge website and includes the following information:
3.2.1. User's full name;
3.2.2. User's contact phone number;
3.2.3. User's email address;
3.2.4. User's registration address;
3.2.5. User's date of birth;
3.2.6. Scan copies of the passport (pages with photo and registration), driver's license, and identification code.
3.3. The RentGo.ge website protects the data automatically transmitted during the viewing of advertising blocks and when visiting pages with a statistical script system ("pixel"):

* IP address;
* Information from cookies;
* Information about the browser (or other program that accesses advertising display);
* Time of access;
* Page address where the advertising block is located;
* Referrer (address of the previous page).
3.3.1. Disabling cookies may result in the inability to access certain parts of the RentGo.ge website.
3.3.2. The RentGo.ge website collects statistics on the IP addresses of its visitors. This information is used to identify and solve technical problems and to monitor the legality of financial transactions.
3.4. Any other personal information not mentioned above (booking history, used browsers and operating systems, etc.) is subject to reliable storage and non-disclosure, except as provided in paragraphs 5.2. and 5.3. of this Privacy Policy.

4. Purpose of Collecting Personal Information.

4.1. The personal data of the User collected by the RentGo.ge website administration may be used for the following purposes:
4.1.1. User identification for order processing and/or conclusion of a Car Rental Agreement remotely with RentGo.ge.
4.1.2. Providing the User with access to personalized resources on the RentGo.ge website.
4.1.3. Establishing feedback with the User, including sending notifications, inquiries related to the use of the RentGo.ge website, provision of services, processing of User requests and applications.
4.1.4. Determining the User's location to ensure security and prevent fraud.
4.1.5. Confirming the accuracy and completeness of the personal data provided by the User.
4.1.6. Notifying the User of the RentGo.ge website about the status of car reservations.
4.1.7. Processing and receiving payments, confirming taxes, or tax benefits by the User.
4.1.8. Providing the User with effective customer and technical support in case of issues related to the use of the RentGo.ge website.
4.1.9. Providing the User, with their consent, updates, special offers, price information, newsletters, and other information on behalf of the RentGo.ge website.
4.1.10. Conducting advertising activities with the User's consent.
4.1.11. Providing the User with access to websites or services of RentGo.ge partners for obtaining products, updates, and services.

5. Methods of Data Collection and Processing.

5.1. Processing of the User's personal data is carried out without any time limitations, by any legal means, including in information systems of personal data using automation tools or without the use of such tools.
5.2. The User agrees that the RentGo.ge website administration has the right to transfer personal data to third parties solely for the purpose of fulfilling the User's order placed on the RentGo.ge website.
5.3. Personal data of the User may be transferred to authorized government authorities of Georgia only on the grounds and in the manner established by the legislation of Georgia.
5.4. In the event of loss or disclosure of personal data, the website administration informs the User about the loss or disclosure of personal data.
5.5. The website administration takes the necessary organizational and technical measures to protect the User's personal information from unauthorized or accidental access, destruction, alteration, blocking, copying, dissemination, as well as from other unlawful actions of third parties.
5.6. The website administration, in collaboration with the User, takes all necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of the User's personal data.

6. Responsibilities of the Parties.

6.1. The User shall:
6.1.1. Provide information about personal data necessary for using the RentGo.ge website.
6.1.2. Update and supplement the provided information about personal data in case of any changes.
6.2. The website administration is obligated to:
6.2.1. Use the obtained information exclusively for the purposes specified in section 4 of this Privacy Policy.
6.2.2. Ensure the confidentiality of stored information, not to disclose it without the User's prior written permission, and not to sell, exchange, publish, or disclose in any other possible ways the transmitted personal data of the User, except as provided in sections 5.2. and 5.3. of this Privacy Policy.
6.2.3. Take precautionary measures to protect the confidentiality of the User's personal data in accordance with the procedures commonly used to protect such information in the existing business practices.
6.2.4. Block personal data related to the respective User from the moment of the User's request or inquiry, or from the moment of the request of the User's legal representative or authorized body for the protection of the rights of personal data subjects for the duration of the verification in case of identifying inaccurate personal data or unlawful actions.

7. Responsibilities of the Parties.

7.1. The website administration, failing to fulfill its obligations, is liable for losses incurred by the User in connection with the unlawful use of personal data, in accordance with the legislation of Georgia, except in cases provided for in paragraphs 5.2., 5.3., and 7.2. of this Privacy Policy.
7.2. In the event of loss or disclosure of Confidential Information, the website administration of RentGo is not responsible if this confidential information:
7.2.1. Became public domain before its loss or disclosure.
7.2.2. Was obtained from a third party before it was received by the RentGo website administration.
7.2.3. Was disclosed with the User's consent.

8. Dispute Resolution.

8.1. Before filing a lawsuit with claims arising from the relationship between the User of the RentGo website and the Administration of the RentGo website, it is mandatory to submit a claim (a written proposal for voluntary dispute resolution).
8.2. The recipient of the claim within 30 calendar days from the date of receiving the claim informs the claimant in writing about the results of the claim consideration.
8.3. In case of failure to reach an agreement, the dispute will be submitted for consideration to a judicial authority in accordance with the current legislation of Georgia.
8.4. The current legislation of Georgia is applicable to this Privacy Policy and the relationship between the User and the Administration of the RentGo website.

9. Additional Terms.
9.1. The Administration of the RentGo website reserves the right to make changes to this Privacy Policy without the User's consent.
9.2. The new Privacy Policy comes into effect from the moment it is posted on the RentGo website unless otherwise provided by the new version of the Privacy Policy.
9.4. The current Privacy Policy is available on the page at https://rentgo.ge/privacy